Reach us at Customer Care: Call or Whatsapp- 9873356937, 9213356937 Between 9:30 AM to 20:00 PM hours. Happy to Assist
1. Delivery time between 10 A.M. to 6 P.M and the time commitment is not possible.
2. Phoolwala.com is not responsible if addresses filled in are wrong or invalid. We will try to inform you immediately, but no refund will be made
3. We shall take due caution to deliver the flowers and gifts to the correct person at the address in the order form. However this disclaims any responsibility for damage and/or compensation
4. All bouquets will be assembled as per the description on the web page. However, Flowers Bouquets and Gifts may be arranged differently from those shown in the respective pictures
5. Phoolwala.com reserves the right to deliver a similar/alternate product for reasons beyond our control and such action shall not be deemed as non-delivery
6. We will do our best to meet the date and time of delivery as specified, but any delayed/early delivery for whatever reason shall not entitle the user for compensation
7. On the designated date of delivery, we will make upto TWO attempts to deliver the bouquet at the given address. If the recipient is unavailable, Phoolwala.com reserves the right to leave the bouquet or gift with the receptionist/watchman/caretaker of the building or any other such responsible person with instructions for delivery to the recipient. Under such circumstances, the delivery will be deemed to have been completed
8. Disclaimer for deliveries to film stars/ famous personalities : Phoolwala.com expressly states that it is not connected in any way to the film stars / film personalities mentioned on any web pages operated by Phoolwala.com. There has been no consultation whatsoever with any of the aforementioned film personalities, and personal details listed on respective pages have been taken from public domain. Phool Time will try its best to deliver the ordered flowers to the listed addresses. However, the liability of the company is limited to refund of the cost of the bouquet in case deliveries are not fulfilled.
9. Please make sure that you enter the order correctly. Orders once placed cannot be cancelled. The right to accept or deny any order is at the sole discretion of Phoolwala.com Pvt. Ltd.
10. Claims for refund will only be considered when there is non-delivery. If it is established that delivery was not made, 100% refund will be made within 24 hours of verification