1. Images shown on the website are only for view and actual delivered flowers design, shape, image shall vary as flowers are sourced from local city vendor, designed manually.

2. Delivery only in the cities mentioned in the list of delivery Cities.

3. Delivery time between 8 A.M. to 6 P.M and the time commitment is not possible. Outskirts ares of town/ city or remote location address orders may be delayed for late delivery.

4. Same day delivery orders should be placed on or before 5 PM (IST). Orders placed after 5 PM will be delivered late evening or next day.

5. Our logistics partners will attempt delivery of the items once. Incase the delivery is not executed during the attempt, due to wrong address, recipient not available/premises locked, the customer shall still be charged for the order. Being perishable in nature, neither Phoolwala.com nor our enabling partner will be able to accept any returns of such items.

6. Delivery charges may vary as per city locations.

7. No order can be cancelled or refunded in the event of any pandemic and natural calamities that are beyond the control of our delivery partner .It can be rescheduled on a future date as per convenience of the buyer within an year s time.