1. Next-day delivery is generally available on all days (INCLUDING Sundays) at Phoolwala.com for orders received before 12:00 noon Indian Standard Time.
Please consider placing your order at least two days before your preferred delivery date so that the recipient may enjoy and appreciate your thoughtfulness a little in advance.

2. Phoolwala.com is not responsible if addresses filled in are wrong or invalid. We will try to inform you immediately, but no refund will be made

3. We shall take due caution to deliver the flowers and gifts to the correct person at the address in the order form. However this disclaims any responsibility for damage and/or compensation

4. Changes in order can be communicated upto 36 hours before the delivery time of the order. We will do our best to ensure the changes are made but there is no guarantee on this count

5. All bouquets will be assembled as per the description on the web page. However, bouquets and gifts may be arranged differently from those shown in the respective pictures

6. Phoolwala.com reserves the right to deliver a similar/alternate product for reasons beyond our control and such action shall not be deemed as non-delivery

7. We will do our best to meet the date and time of delivery as specified, but any delayed/early delivery for whatever reason shall not entitle the user for compensation

8. On the designated date of delivery, we will make upto TWO attempts to deliver the bouquet at the given address. If the recipient is unavailable, Phool Time reserves the right to leave the bouquet or gift with the receptionist/watchman/caretaker of the building or any other such responsible person with instructions for delivery to the recipient. Under such circumstances, the delivery will be deemed to have been completed

9. Disclaimer for deliveries to film stars/ famous personalities : Phoolwala.com expressly states that it is not connected in any way to the film stars / film personalities mentioned on any web pages operated by Phool Time. There has been no consultation whatsoever with any of the aforementioned film personalities, and personal details listed on respective pages have been taken from public domain. Phool Time will try its best to deliver the ordered flowers to the listed addresses. However, the liability of the company is limited to refund of the cost of the bouquet in case deliveries are not fulfilled.

10. Please make sure that you enter the order correctly. Orders once placed cannot be cancelled. The right to accept or deny any order is at the sole discretion of Bloom Florist Pvt. Ltd.

11. Claims for refund will only be considered when there is non-delivery. If it is established that delivery was not made, 100% refund will be made within 24 hours of verification

12. Special Note on holiday delivery of orders: Major floral holidays - especially New Year, Valentine's Day, Mother's Day and Father's Day are very high volume periods. Due to the increased demands on us as well as our affiliate florists we may require 3 to 4 days advance ordering to ensure that your delivery is made on the day requested. Delivery day flexibility is desirable also.

During peak holiday times or special days (religious holidays, election day in most Indian states) we may be required to cut off acceptance of orders a day before if all the fulfilling florists in the area stop accepting orders. In such cases we will inform you about the same by e-mail.